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Testimonials

Here are just a few of the comments and testimonials our valued customers have sent to us at Sports Shades Online.

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Bert-Jan and his daughter Lisa, loving their adidas Pinner goggles!

I have just purchased and received a pair of adidas sunglasses with prescription inserts. The experience was first class from start to finish.

From the initial e-mail enquiry, their response by telephone and several subsequent e-mails to finally making the choice of sunglasses, the service was quick, helpful and friendly. The website is comprehensive but so easy to use. Communication to let me know the progress of my order was without fault.

Advice given regarding the levels of prescription was knowledgeable whereas no-one else (even my optician !)seemed to have a clue what was available. I would, without hesitation, recommend SSO.

Colin

Dear Sir, Madam,

And yesterday evening the order was delivered already ! Great and fast service, just as the first time end of last year I ordered with you !

Thanks a lot again,
kind greetings,

Bert-Jan Jonker

Deborah,

Many thanks for your calls and emails today. Super customer service. If only every web site answered queries as promptly and brilliantly.

Tim

Deborah, First of all can I just say a big thank you to you and the team at sportsshadesonline the service was nulli secundas (second to none) I was looked after from first query to last, a rare quality in today's market. I would have no hesitation in highly recommending sportsshadesonline to anyone

Gerard

Dear Deborah,

Excellent service. Your care and understanding was much appreciated. You donít get many businesses responding late at night when a customer is fretting.

Thanks

Tracey

Deborah,

Just thought I'd drop you a note to say thanks once again for your help with my latest oakley purchase. This is the third pair I have bought from you (two of which were custom) and the service received from you has been top notch.

Recommend this site to anyone.

Cheers

Alan

Deborah,

I'm mailing you to say what a brilliant service you provided in meeting my order. The speed of response and delivery were great as were you e-mails and updates. I wish that every supplier went to the lengths that you did to ensure that I got exactly what I wanted. Absolutely first class!

Thanks again

Arthur

If anyone is sat there wondering whether to order from SSO, or keep browsing for a better offer, then don't bother looking elsewhere, the prompt delivery, personal service and after sales customer satisfaction are second to none,.... and I also look amazingly cool in my new shades : )

John Mellor

I found this website whilst searching for junior Ray Bans for my petite face, Deborah at SSO was fantastic when i got in touch with a query she responded within the hour with the information i was looking for. Once i placed my order the glasses were with me within 2 days. I would definitely use SSO again and recommend to friends.

Thanks again

Laura Kerr

Hi Deborah,

Just a quick note to say thank you very much for the order, it arrived today safe and sound.

I much appreciate all your help.

Regards,

Roger

Hi Deborah.

Just to say we received the Tag sunglasses Saturday morning, and they are perfect! Thank you for all your effort and excellent service towards us, very much appreciated! We would shop in the future and recommend Ďsport shades onlineí to friends and family!

Kind Regards

Fiona Mathie

Hi Deborah,

Just wanted to say a big thank you to you guys for excellent customer service...outstanding. Never thought I would get replacement lenses for these Armani sunglasses.

John

Hi there.

They (sunglasses repair) are perfect and I am delighted with both the result but especially the service!

Thank you very much

Jon N Chantal

Hi, just got my Oakley sunglasses.well impressed with the glasses and your first class service thx

Kevin Pearce

Hi Deborah,

Sorry for my late answer but I was away last week. So friday I received the glasses. I wanted to thank you for this. Emails, calls, actions, you're very kind as much as efficient !

I wish you all the best.

Best regards, Thomas

Just wanted to say thanks for the sunglasses which were safely delivered today. I have to say the service you gave was fantastic and I now know why all the feedback on your site cited your communication which was as good as I have encountered. First class and I will recommend you to everyone I know.

Thanks
Steve

Morning Deborah

The (adidas Evil Eye Halfrim Pro) glasses arrived this morning.

I CANNOT tell you how pleased I am with them. The fit, even without the extended nose bridge was good but with the extension, perfect and the range of adjustments on the frame allowed me to dial the correct fit. The sweat blocker, despite my initial scepticism, will I believe be valuable when I slavering up a climb!

Thank you so much for guiding and advising me on what is probably the best fitting, highly adjustable sports glasses I have ever owned and I have owned a few from Giros & Oakleys. Yes, they are costly but the premium is long term comfort!

I did a 30 mile ride today and cannot endorse these glasses more!

Best regards
Sam

Deborah

Thank you for being so helpful this morning and for providing such an excellent service. I am so glad we managed to speak and that I am pleased to place the order with you.

Kindest regards

Sam

Hi Deborah,

Sunglasses arrived yesterday. Just wanted to say thank you. Its not often you get customer sevice as good as what you have delivered! I definitely wouldn't hesitate in recommending you.

Grant McLullich

Hello Deborah
The lenses I ordered on Thursday arrived today, Saturday. That is really first class customer service.

Many thanks for your help and advice.

Regards
Kevan

Hi

Could you please pass on a BIG thank you to all the staff at Sports Shades Online , who made this purchase by far the most pleasant I have made online for sometime...You set the standard and it is a very high one and one that many others would do well to aim for......Thank you.

Nigel

My lenses came yesterday, many thanks for keeping me informed throughout and thanks for the good service.

Justin Young

Deborah, that's absolutely marvellous - and quite the most outstanding customer service I've encountered in years. Thank you not just for organising the shades, but for making my whole week considerably brighter.

Laura

Deborah,

Sorry it has taken so long to get back to you. I received my Oakley Jawbone prescription lenses in the mail on December 30th. They fit perfectly and the prescription is spot on. I have been wearing the glasses for over a month and i am very happy. Thanks for all of your help, great communication and service. I have told all of my friends about sports shades online and will definitely buy from you again.

Thanks and Regards
Carlo

Hi Deb

They have arrived and they are really good. I can see so much more! Many thanks for your excellent service. I will certainly recommend you to all my short/long sighted ski friends.

Best wishes
Judith

This has been received safely - thank you for good communication, good service and prompt delivery. I'll be recommending you.

James

Dear Debra

Just quick line to thank you for your excellent customer service , this was my first experience with your online site and the service was perfect, i was kept up to date with every step of the process via no of emails, and the goods arrived quickly despite the terrible weather, I will use you again and would recommend you to any of my friends.

Thanks, Steve

Hi Deborah

Got the lenses this morning thanks
I've put them in no problems
Theyíre like a new pair of sunglasses I can see out of them again now
Will keep them in the bag and case from now on
thanks will definitely recommend your company to others
great customer service

Cheers, Dan

Dear Deborah,

Many thanks for keeping me SO well informed about my replacement arm, for my sunglasses. Its very refreshing to have such good customer service via the internet.

My parts arrived as promised this morning, after your telephone call to me last week, apologizing about the short delay.

I will certainly recommend you to my friends, who may require sunglasses and parts etc in the future.

Many thanks, David Parker

Hi Deborah,

Thank you very much. I'm very excited about receiving my new case, my old one has almost disintegrated. You have been really fantastic with your customer relations and being able to fill an unusual order for goods not on your website. It has been a real pleasure ordering from you and I will be back I'm sure!

Regards,

Karen

Hi Deborah,

Glasses arrived this morning so thank you for prompt delivery, I really appreciated the level of customer service you showed yesterday, if I require anymore eyewear I will give you guys a shout.

Thank you.

Dean, Donaghadee

Hi Deborah

Order arrived yesterday as promised. I'm really pleased with the insert (prescription) - much better than my old one.

Thanks again for your helpful expert advice and very efficient service.

Regards Evan

Hi

I just wanted to say I've received my order,and wanted to mention how very impressed i am with the service, and how good you have been with keeping me informed of the sunglasses.

Thank you

Lata

Hi Deborah

I would like to say how impressed i have been by both yourself and sports shades online. I have never had any other company be as helpful and friendly as you have been. The regular emails have been helpful and reassuring and the speed at which you have dealt with the repair of my Tag Heuer Sunglasses has been very impressive. I would have no problem in recommending Sports Shades to anyone.

Thank you once again

Graham

Received my pair of split jackets last night. Thanks very much again for your help.

Can I add that I would highly recommend your website to anyone as the service has been fantastic and I really appreciated the regular updates. I will definitely use your web-site again.

Thanks once again for all your help.

Cheers

Alan

Hi Deborah,

Just letting you know that my sunglasses I ordered with you have just arrived safe and sound. I'm really pleased with them and I'm sure my husband will be too (when he gets them that is).

Many, many thanks for all your help with my order and for constantly keeping me up to date I really do appreciate it and I couldn't have asked for better service from you, I will be sure to tell everyone I know about Sports Shades Online and your wonderful service.

Many thanks again,

Nicola

Hi Deborah

Just wanted to say what good customer care your company provides. My order was delayed slightly by the problems with the volcanic ash. I emailed you to enquire about delivery and you telephoned and emailed thanks very much would recomend this site to friends and family.

Robert

Deborah and the team have always provided an excellent friendly, responsive and professional service. I have always been impressed with how knowledgeable they are about their products and their commitment to ensuring I get the best product for my specific needs. Excellent individual service, one that disperses any concerns about buying online.

Helen, April, 2010

Hi Deborah

Just wanted to say what good customer care your company provides. My order was delayed slightly by the problems with the volcanic ash. I emailed you to enquire about delivery and you telephoned and emailed thanks very much would recomend this site to friends and family.

Regards, Naomi

Hi Deborah

Received Adivista sunglasses today thanks, very pleased with result, can't believe how light they are, you would never know they were prescription lenses, they are too cool for school!

Thank you for all your help and guidance, I will definitely use your company again and recommend to friends.

Thanks again

Robert

Molly's glasses are perfect - we got the right size!!

Thanks so much for your personal and excellent service!!

Bob

Hi Deb, the Prescription Nike Punk Jock sunglasses came today, they are really nice glasses & look groovy.

Customer service was excellent , via the telephone & e-mail even sending a discount voucher for the lenses as the prescription was not very high , which was very cool.

Highly recommended.

Will use again when I need more sunnies.

Many Thanks.

AL.

The strap turned up today, itís fitted and looks fantastic!

Thank you so much for your help, itís by far the best service Iíve ever had from an online retailer and better than anyone offline too!

Thank you again,

Tom

The rimeless insert for my adizero sunglasses are very nice, and it was very nice of you to point out the fact that it requires some sort of conversion to do the prescription lenses, I would have bought it and had a struggle.

I can't thank you enough for your kindness, you were very helpful and very prompt as well in all our correspondence.

Thanks and hopefully I come back to you soon.

Gihad

I'd like to thank you for taking the time out to make sure my order was exactly as i wanted and that they arrrived in plenty of time for my holiday and i also have to say that the headstrap was brilliant for the cyclying and kyaking sections of the Gaelforce West race which was five and a half hours of agony so i was glad i didnt need to worry about losing my shades.

thanks again for all your help and great customer service.

regards,

Kevin

Hi Deborah

I've received sunglasses yesterday and they are just perfect and I am very grateful for your help.

I will be happy to recommend your store to my friends.

I wish you all the best,

Vladimir

Hi Deborah,
 
Received the nose bridge today.
 
I'd like to say thanks for the excellent service provided throughout. I will definitely recommend sportsshades to my friends.

Best regards
John
I just wanted to say how efficient your company has been and as an online service it was prompt, personal and effective.
 
Robert
Dear Deborah

thanks for your msg and fyi, today it was recevied in perfect condition.

Thank you so much for all your help and interest and next time i plan to buy glasses, for sure will contact you and recommend you

kindest regards

Alvaro
Received my order today, thank you.

Just like to say how impressed I am with your customer service. I will

definitely consider your business for any additional services.

Keep up the good work.

Neil
Hi, Good morning,

My sincere apologies for the delay in getting back to you.
I will be sending back the polarised version tonight via Royal Mail Special Post for delivery to you tomorrow.

Thanks once again for your wonderful service.

Kind regards

Mat
Good morning,

just a quick note to let you know I am very happy with
the new glasses. The larger inserts took a little while to get used to
but now that I have, they're great. I am very happy with the colour
and the style too. I did the right thing opting for the explorers.
Starting out a few weeks ago I didn't even think I was
going to get a supplier in the UK. Your customer service was second
to none and it was great to be looked after so well. Thank you again
and I will make sure I recommend your site in the future.

best regards,

Rory
Hi

Just to let you know that I received the shades this morning.

Many Thanks for you all your help.
 
Another satisfied customer
 
Thanks again
 
Simon
Hi,

Sorry about the late reply, this slipped off my list. :)
the postage was only 3 euro so don't worry about a refund. Thanks for the great service.

Mike
"I recently snapped one of the arms of my adidas sunglasses. The model I have is out of date, so I thought I'd have to bite the bullet and lash out on a completely new pair. Not holding out much hope, I put in an enquiry to 'Sports Shades Online' who sourced an equivalent arm for me in a matter of hours! I couldn't believe how friendly, responsive, honest and efficient the service was. So if you're looking for hassle free internet shopping and some great customer care, I couldn't recommend this company enough!"

Alexander
I am sorry I have not contacted you before now. But I wanted to let you know I did recieve my glasses and loved them. Your company did a fantastic job on them. Thank you again for all your help. I really appreciate it.

Barry
Just a quick email to say thank you for processing my lenses and getting them back to me before my hols (Kos, 36C, very sunny!). Thank you for your patience, your bespoke service and reassuring, professional advice. I am very pleased with the service from Sports Shades Online and the end product.

(Feel free to quote me!)

Regards,

Jeff.
I was very pleased with the service and the level of communication re the order was excellent.

Regards,

Zahir
Hi, just wanted to let you know that they arrived today and I love them! I'm a sunglass-ahloic, so I'll be back!

Thanks for all your help,

Best wishes,
Emma
hi deborah,

shades turned up this morning, and they look fine.
thanks again for all your help

adrian

p.s forecast is for rain next week!!
Hello

just to let you know that i received the shades.

thanks a lot for your attention
Jony
I am not a skier but truly appreciate you looking out for me...cant wait to get them...sorry about shipping....again your help is amazing....I will always shop your store!!!

Lauren
Hello

I just wanted to let You know, Iíve received my sunglasses yesterday. Great service as well as a fast delivery from Your side. Iím certainly going to recommend You to my friends in the future.
Mikolaj
Hi,

Just wanted to say that I was very impressed with your service and delivery when we placed our order last year. We desperately needed a quickly delivery due to being let down by another stockist, and with our departure date looming within the a couple of days, we didn't have any time to waste! Sports Shades Online managed to get the replacement lens to us the next working day, meaning my partner's goggles were ready to hit the slopes when he was!

Thanks very much for such an efficient service - we'll definitely go straight to Sports Shades Online again!

Kind regards

Michelle
Hi,

My order arrived today safe and sound. I am very happy with your service.

Regards

Mark
Hello Sports Shades Online

just to let you know that i have received my sunglass today
im so happy now it is the best sunglass i ever had ,i will recommend to my friends an family.

thanks

Billy
Hi Deborah,

Just to confirm I got the glasses, you're right they are goegeous, I love them. Thanks for getting them so quickly.

Best wishes,

Catherine.
Very friendly customer service and great products delivered quickly at competitive prices

Kind Regards,

Matt
Hi

Thank you also for the professional, friendly and speedy manner this transaction has been dealt with. I received the glasses within 24 hours of ordering them, and whilst unfortunately the glasses didn't suit me, you were happy for them to be returned and issued a refund within 24 hours of receiving the glasses back.

I wouldn't hesitate to buy from Sports Shades Online in the future, and I will certainly recommend my friends and family do the same.

I look forward to dealing with you again.

Kind regards

Steve
I was very impressed with both the simplicity of the on-line ordering process and the helpful, friendly telephone support for my order. I am very happy to recommend Sports Shades Online.

Darren
hi deborah,

thanks for the glasses as you said got them on saturday. they fit ok and look great, thank you very much for your effort and expertise in finding the right size.
i have saved you into my favourites, so any of my friends or me need another pair of sunglasses i now know where to come,

many thanks

paul.
Hi Deborah,
Just a quick note to let you know that I have received my new Raybans, and they are just right! Thank you so much for all your help. The service has been really great (which unfortunately is rare these days), and so I will recommend the website to my friends and it will be my first point of call next time.
 
Kind regards
 
Marie
I had never bought my prescription sunglasses online before but I spoke with Deb at Sports Shades and she was so helpful, and talked me through everything. I can not wait to show of my brilliant new sunglasses in Greece next week.
 
Thank you so much for all your help. I will definitely be buying from Sports Shades Online again
 
Thank you again.
 
Amanda
At the end of January 2008, I purchased a pair of Sports lenses on Sports Shades Online, with the request to deliver before the 7th of February, since I needed them on a skiing trip.
 
Allthough my original purchase couldn't be delivered in time, I was really pleased with the way Sports Shades Online handled the issue.
 
I was contacted immediately and offered a full refund, or an alternative at a similar price : the Siege 2 EVO364 sunglasses with Maxadapt Amber lenses (including 2 extra pair of lenses), with the guarantee that these could be delivered before February 7.
 
I decided to accept the alternative, which didn't envolve any extra formalities on my part, and received the glasses perfectly in time.
 
I haven't used the extra lenses so far, but I am very satisfied with the quality of the Siege glasses & Maxadapt lenses.
 
I use them for cycling and skiing in practically all types of weather.
 
Freddy Moors
Hi Deborah
 
Just wanted to say thank you very much for the excellent service I received when ordering my shades. I left it to the last minute to order them before going on holiday, and you pulled out all the stops to ensure I got them on time Ė thank you!
 
I will certainly recommend your site to friends, not only for the service but the fact that the glasses were £25 cheaper than in the shops.
 
Thanks again
 
Sandra
Dear Deborah
 
I just wanted to thank you for despatching my goods so quickly, and especially for answering the phone and checking the availability so late in the evening.
 
Good customer service needs recognising. You can quote me if you like.
 
Mark